1 General Questions
1.1 Store Hours
Store hours are 9 AM to 7 PM - Monday to Friday and 10 AM to 4 PM - Saturday and Sunday.
1.2 How can I get in contact with Tennis Central?
You can contact us by filling out the Contact Us form on the right. You can also send us a direct email at [email protected] or give us a call at 416-922-4229.
1.3 What are the general shop rules?
As a part of our location, we operate inside a private club, and we kindly ask all our valued customers to be mindful of the club's rules during their visit. Your cooperation ensures a pleasant experience for everyone. Here are a few important guidelines to keep in mind:
Respect Club Rules: Please be mindful of and respect all club regulations while enjoying our store. As a reminder, we request no cell phone use within the club premises.
Pet Policy: For the comfort and safety of all members and guests, we kindly ask that pets, including dogs, remain outside the club area.
Stroller-Free Zone: To ensure easy navigation and prevent any inconvenience, we request that strollers be left outside the club premises.
Check-In with Reception: To ensure a smooth entry and access to our shop, please check in with the club's reception upon arrival. They will be more than happy to guide you to our store's exact location within the club.
2 Refunds and Exchanges
2.1 Can I return my product?
If your item hasn't been used, your product can be returned.
2.2 How do I make a return or exchange?
If you need to make a return or exchange, read the Shipping & Returns policy or send us an email at [email protected].
2.3 Is it possible to change my order once it has been placed?
If you need to change or cancel your order, email us at [email protected], and we will do our best to accommodate that if possible.
3 Special Ordering
3.1 I don't see the product I would like to buy. Can I still order it?
Yes. Send us an email to [email protected] with the product you are willing to buy. We will do our best to locate the item and bring it in for you.
4.1 I need my racquet strung ASAP, is it possible?
Yes. Most of the time we are able to offer express stringing services. Give us a call at 416-922-4229.
4.2 How do I know which strings I need?
Choosing the right string can be a confusing and overwhelming process. Luckily, all of our stringers are trained to help you find the right string. Please give us a call at 416-922-4229, or send us an email at [email protected].
5.1 Do you offer shipping services?
Yes, we do offer shipping services. We only ship within Canada, and use UPS as our carrier.